Refund Policy
We want you to be happy with your purchase! If you’re not satisfied, you can request a return or refund within 14 days of receiving your order, in compliance with Portuguese and EU consumer protection laws.
1. Eligibility for Returns
• Items must be unused, in original packaging, and with all accessories.
• Personalized or perishable items cannot be returned.
• If your product is defective or damaged, contact us within 48 hours of delivery with photos.
2. How to Request a Return
1. Email us at Brincakii@gmail.com with your order number and reason for return.
2. We will provide return instructions.
3. Once received and inspected, we will issue a refund or exchange within 3 to 5business days.
3. Refund Processing
• Refunds will be issued to the original payment method.
• Shipping costs may be non-refundable (unless the return is due to an error on our part).